REDT CLOUD
Reach your customers instantly through messaging.
WhatsApp service is now important to businesses. Market leaders across industries are investing in chat support to build more personal and effective customer relationships.
Chat and chatbots for your business
Omnichannel service
Billions of people around the world use social networks every day. In Brazil, bot conversations are estimated to generate more than one billion messages each month. WhatsApp is the country's leading messaging app: 98% of Brazilians with smartphones use it every day. Facebook estimates that around 65 billion messages are sent on WhatsApp daily.
That is why chat support matters to businesses. Leading brands across industries are investing in more approachable and efficient ways to communicate.
Bring the world’s largest messaging app into your customer-service operations.
RedT integrates Contact Center with WhatsApp, a messaging platform widely used by Brazilian consumers, bringing business conversations together in one place.
Our integration uses official developer APIs to support continuity and security for your business.
Integrating messaging with your contact-center operation gives teams a more controlled way to manage customer conversations. With RedT Chat Center, incoming messages can become part of the Contact Center workflow.
Add social messaging to your customer-service operation quickly and easily.
RedT Chat Center helps turn WhatsApp into an efficient service channel without compromising control or security.
Advanced analytics
Bring customer-service channel metrics into the digital age of personal communication. With RedT Chat Center, you can monitor and measure WhatsApp activity just as you track voice service through your call center. Get a clear view of key metrics such as average handling time, first-response rates and time to resolution.
A complete view of customer history
Integrating RedT Contact Center with WhatsApp gives your team quick access to each customer’s conversation history, helping make service faster and more effective.
Serve every customer on WhatsApp with productivity, quality and security.
How RedT Chat Center can support your customer-service team
Customer experience is a key differentiator in the digital age. Giving people an easy way to contact your business on WhatsApp can support retention and loyalty. RedT Chat Center helps your organization handle WhatsApp requests at scale with operational control and a better service experience:
Product questions
Engagement with personal advisors
Appointment scheduling and rescheduling
Shipping and returns
Customer onboarding
Technical issues
And much more
Key Chat Center features
Use RedT Chat Center to improve the experience you deliver.
Messaging apps can help customer-service teams lower Contact Center costs and improve the customer experience.
Key features include:
CD
Direct chat
Lets a designated agent serve a customer directly, without placing the conversation in a queue.
HA
Business hours configuration
Configure service days and hours to match each customer's operation.
TR
Transfer
Transfer an active conversation to another agent or department.
RE
Reports
View agent productivity and consolidated chat-service data.
MO
Monitoring
Service-time indicators help measure individual and team performance.
HM
Message history
Audit messages exchanged between agents and customers.
CA
Service classification
Classify service interactions to support management decisions.
AS
Concurrent conversations
Set the maximum number of simultaneous chats for each agent.
MC
Multiple channels
Route inbound calls toward messaging when appropriate, giving customers options such as WhatsApp service.
Benefits of using RedT Chat Center for your business
A cost-effective customer-service investment
Organizations of different sizes and across industries can use RedT Chat Center to reduce customer-support costs.
RedT Chat Center lets agents serve more than one customer at a time and can reduce reliance on toll-free calls, for example.
Improve the customer experience
Customers value the convenience of messaging through apps, especially on smartphones.
Let customers request support from anywhere without spending time waiting on the phone. Reduce the need to call back after a dropped connection. RedT Chat Center makes service more practical and efficient, helping deliver a better customer experience.
Increase customer retention
Meet customers on their preferred channels and make service easy and secure. This can encourage them to return, stay with your business and recommend it to others.
People value choice and control. Letting customers decide how and when to engage gives them a more active role in the service experience.
Support your team's engagement and well-being
A satisfied, engaged team can contribute to a better customer experience. Adopting useful technology helps professionals stay focused on results, and chat has become an important tool for collaboration across organizations.
Alongside real-time customer communication, RedT Chat Center gives employees access to the information they need to help resolve customer issues. Better context can give agents more confidence and control, reduce pressure and make conversations more effective and pleasant—supporting a more engaged team and more satisfied customers.
Want to communicate more effectively with your customers?
Monitor your team’s service quality
Get real-time information about your service queues.
The RedT Chat Center dashboard shows conversations by channel, available, active, busy and paused agents, completed interactions and customers waiting in queue.
This overview helps supervisors respond quickly and continuously improve operational performance.
Access message history whenever you need it
RedT Chat Center stores the history of messages exchanged between customers and agents.
This helps reduce the risk of lost information, keeps conversations within a professional context and supports dialogue audits for management decisions.
Centralized operational knowledge becomes a lasting business asset.